NDIS Support
Co-ordination in Perth
Support Co-ordination.
At XYSTON, we specialise in helping you navigate the NDIS landscape with confidence and clarity. Our experienced Support Coordinators work alongside you to translate your NDIS plan into tangible services, ensuring you understand every aspect of your funding—from setting up the NDIS portal to preparing the necessary evidence for your plan re-assessment.
We are committed to capacity building, helping you develop the skills to manage your own supports over time. We empower you to exercise true choice and control by connecting you with a diverse network of trusted Perth providers.
To ensure you receive impartial advice, we adhere to strict Conflict of Interest protocols, providing you with multiple service options (a minimum of three where possible) so you can make informed decisions without pressure. At XYSTON, we operate with integrity and transparency, ensuring your specific needs and goals always come first.
Transforming Your Future with Support Coordination
An NDIS plan provides the funding, but knowing how to use it effectively can be overwhelming. At XYSTON, we act as your bridge to the disability sector. We help you understand the flexibility within your budget and negotiate with providers to ensure your specific needs are met.
Our Support Coordination Services Include:
Plan Interpretation & Portal Setup
We explain the details of your plan and assist you in setting up and navigating the NDIS myPlace portal
Connecting You to Services
We research and recommend a range of service providers suited to your needs. We provide you with multiple options, ensuring you exercise full choice and control
Service Agreements & Budgeting
We help you understand service agreements and plan your budget to ensure your funding lasts the duration of your plan.
Crisis Resolution & Transitions
If your situation changes or a crisis arises, we are here to troubleshoot, manage the immediate risk, and adjust your supports accordingly.
Plan Re-assessment Preparation
We gather the necessary reports and evidence to prepare you for your next NDIS plan re-assessment, ensuring your future needs are clearly documented
At XYSTON, we go beyond basic administration to develop comprehensive Support Plans tailored to reflect your unique preferences, strengths, and circumstances. Whether you are seeking connections to personal care providers, community engagement activities, or specialist therapeutic supports, we are committed to helping you build the right team to achieve your outcomes.
We prioritise capacity building, working alongside you to navigate the system and interpret your funding. Our goal is to empower you to exercise true choice and control —providing you with multiple service options to foster greater independence and quality of life.
Achieve Your NDIS Goals with Expert Support
See what our happy clients have to say about us.
Support Coordination Services that Empower Your Future
Navigating the NDIS can be complex, but with XYSTON’s Support Coordinators by your side, you have expert guidance to maximise the value of your plan. We work collaboratively with you to develop Support Plans that align with your unique goals and aspirations. We do more than just read your plan; we help you interpret your funding and build the capacity you need to navigate the system with confidence.
At XYSTON, we adopt a person-centred approach , ensuring your plan is implemented in a way that respects your individual choices and control. Our focus is on linkage and connection —whether that involves researching and recommending therapeutic supports, sourcing trusted personal care providers, or facilitating community participation. We streamline the administration and negotiation, so you can focus entirely on achieving your goals.
Work with XYSTON through
lifes transitions.
At XYSTON, our Support Coordination is built on a dual foundation of high-level safety experience and deep clinical understanding. We combine 10 years of Complex Case Management with 16 years in the security and investigative industries.
Our Director brings a decade of hands-on experience working with participants living with Acquired Brain Injuries (ABI), congenital neurological disorders, and Schizoaffective Disorders.
This is backed by an extensive background in priority assistance and investigations, creating a service that is uniquely thorough, safety-conscious, and capable of navigating the most complex NDIS plans.
Strategic NDIS Support Coordination tailored to your unique needs.
Frequently Asked Questions.
Support Coordination is a capacity-building support funded by the NDIS to assist participants in understanding and implementing their plans. Unlike support workers who provide direct care, a Support Coordinator acts as an independent navigator. They work alongside you to interpret your funding, connect you with suitable providers, and build your confidence to manage your supports independently in the future.
| Level | Description |
|---|---|
| Support Connection (Level 1) | Short-term assistance to help you get started and connect with supports. |
| Coordination of Supports (Level 2) | Ongoing support to build the skills you need to manage your plan, negotiate with providers, and ensure a mix of supports is working for you. |
| Specialist Support Coordination (Level 3) | A higher level of support for participants with complex needs or high risks, delivered by a qualified practitioner (e.g., allied health professional). |
How Does it Benefit NDIS Participants?
| Maximising Plan Value | Coordinators help you understand the flexibility in your budget and ensure your funds are used effectively to achieve your goals. |
| Connecting to Quality Services | They research and link you with NDIS-registered providers, community services, and mainstream supports (like health, housing, or education) that you might not find on your own. |
| Building Independence | A major benefit is capacity building—learning how to navigate the system. Coordinators coach you on using the NDIS portal, negotiating service agreements, and resolving issues with providers. |
| Choice and Control | Coordinators act independently to offer you a range of provider options, ensuring you can choose the services that best fit your lifestyle and preferences. |
| Preparing for Reviews | They gather reports and evidence to demonstrate your progress and future needs, ensuring you are well-prepared for your next NDIS plan reassessment. |
| Crisis Resolution | For those with complex needs, Coordinators help resolve immediate points of crisis and ensure a consistent delivery of service. |
Official NDIS Links:
Support Coordination Explained (Official Page)
What Your Support Coordinator Should Do
Specialist Support Coordination (Official Page)
The main difference lies in the level of complexity and the intensity of support provided. The NDIS funds three distinct levels of support coordination to meet different participant needs.
| Level | Description |
|---|---|
| Support Connection (Level 1) | This is a foundational, short-term support designed to increase your ability to connect with informal, community, and funded supports. The focus is on helping you understand your plan so you can eventually manage your own supports. |
| Coordination of Supports (Level 2) | This provides comprehensive, ongoing support for participants with more complex needs. It involves designing a support plan, negotiating with providers, resolving service delivery issues, and building your capacity to direct your own life. |
| Specialist Support Coordination (Level 3) | A higher level of time-limited support for participants with high-risk or highly complex situations. It is delivered by a qualified practitioner (e.g., Allied Health or Psychologist) to address barriers and ensure consistent service delivery. |
Official NDIS Links:
Support Coordination Explained (Official Page)
Specialist Support Coordination (Official Page)
Disclaimer: XYSTON is currently seeking Level 3 registration and does not deliver Level 3 at this point in time.
A Support Coordinator acts as an independent navigator to help you bring your NDIS plan to life. Their primary role is to help you understand your funding, connect you with the right providers, and build your skills so you can exercise more choice and control over your supports.
| Responsibility | Description |
|---|---|
| Understand Your Plan | They help you interpret your NDIS plan, explaining your budget, flexibility rules, and what you can (and cannot) spend your funding on. |
| Connect with Supports | They research and link you with a mix of supports, including NDIS-registered providers, community services, and mainstream supports (such as health, education, or housing). |
| Establish Services | They assist you in negotiating with providers, setting up Service Agreements, and creating service bookings to ensure you get value for money and your funds last. |
| Coach and Refine | A key part of their role is capacity building—coaching you on how to use the NDIS portal, resolve issues with providers, and manage your own supports independently in the future. |
| Report to the NDIA | They monitor your progress and prepare reports for the NDIA, providing evidence of your outcomes and future support needs for your next plan re-assessment. |
Official NDIS Links:
What Your Support Coordinator Should Do
Support Coordinators (Provider Page)
Disclaimer: XYSTON is currently seeking Level 3 registration and does not deliver Level 3 at this point in time.
Yes. Under the NDIS principle of Choice and Control, you have the right to change your Support Coordinator or any other service provider at any time if you feel they are no longer the right fit for you or if your needs change.
| Step | Action Required |
|---|---|
| Check Your Agreement | Review your Service Agreement to identify the required notice period for ending the service. This is typically outlined in the cancellation or termination clause. |
| Notify the Provider | Inform your current provider in writing (email is usually sufficient) that you wish to end the service and transition to a new provider. |
| Request a Handover | Your outgoing Support Coordinator should provide a transition plan or handover report to your new provider. This ensures your new team has the information they need to continue your supports without interruption. |
Official NDIS Links:
Making a Service Agreement (Official Page)
Support Coordination Explained
You always have the final say over who delivers your supports. Under our Conflict of Interest Policy, we are committed to providing you with a minimum of three provider options (where available) for any service you require.
| Your Rights | Our Commitment |
|---|---|
| Independence | We act impartially. If we recommend a service, it is because they fit your needs, not because of any financial benefit to us. |
| Choice | We present you with multiple options so you can compare providers and choose the one that best aligns with your personality and goals. |
| Transparency | If a potential conflict of interest exists (e.g., we have a relationship with a provider), we will declare it to you immediately so you can make an informed decision. |
Official NDIS Links:
What to look for in a provider (Official Page)
Support Coordination is funded through your NDIS plan, specifically under the Capacity Building budget category. It is a funded support, which means there is no direct cost to you as long as you have the appropriate funding allocated in your plan.
| Funding Detail | How It Works |
|---|---|
| No Gap Fees | We strictly adhere to the NDIS Pricing Arrangements. We do not charge “gap” fees, exit fees, or hidden administrative costs. |
| Invoicing | We claim payments directly from the NDIS (if you are Agency Managed) or send invoices to your Plan Manager. You generally do not need to pay invoices from your own pocket. |
| Travel Costs | We charge for travel time when we visit you at home or in the community. These costs are claimed from your plan in accordance with NDIS pricing limits to cover the time taken for our staff to reach you. |
Official NDIS Links:
NDIS Pricing Arrangements (Official Page)